Net 10.. More like Net 0
Then in July 2013 we moved back up to NY and for a few months I kept the same number but then noticed some places would not pick up or call back a long distance number. There popped up my first hassle with the company. I had gotten told I would need a new SIM card so they could give me a NY exchange number so I waited patiently. To my surprise when they swapped the number they forgot to give me my remaining minutes but after calling them back from another phone an internet based ones I was able to get my minutes back with a semi hassle.
Come December time my phone started to not keep its charge. At first I thought it was the charger so I went out and bought a new charger. It showed charging yet it did not hold a charge. So I thought battery and changed that out no change. So I call Net 10 as the phone had a 1 year guarantee on it.Then the real fun began.
First I got told I was a bring your own phone customer even though I bought my phone from them. I describe the problem which is the charging port on the phone not working. They ask me if I tried a new charger, battery or even another outlet. I told them I even tried another house and the phone did not keep charged. I then got told to try to call them from another phone and to stand in the ROAD & FLAG DOWN CARS if needed. I got upset at that point and my husband got on the phone. We then got told WE had to buy another phone and pay to get it activated even though we had current service. We had asked them if they could do something simple like transfer the service over to another phone and they told us we had to pay to activate it and buy a SIM card.They told me this and then closed the ticket I had on Christmas because I did not get back within 12 hours because I was spending the holiday with inlaws.
I finally get a new ticket open and them to notice hey my phone is covered they owe me a new phone. So I wait get the new phone and even though I requested the same number they gave me a new one. Their reasoning, they said I activated it from a different zip code than the last 315 number they gave me . Really? My house moved itself to a new zip code at the same address as the number it had before. So since they sent me a new phone they deactivated the old phone and the number. I get told again they will change it to the right number they just needed to send me another SIM card because they could not use the one they activated with the wrong number. So I wait and no card. I make yet another ticket to be told they sent me a SIM card but never notified me. I also had to make a payment this month and they told me to do it on the new phone because it would transfer over. I get the new SIM card and low and behold the phone I had just paid 28.88 for a months service that they had given me 2 numbers not the one I requested to be ported over got deactivated. Out of the 1000 mins I had gotten I used 40 on talk with service agents asking why they did not transfer.
Guess what happened with the card they sent me? They said they activated it to the phone they told me they could not activated December 26th. At this point it is the 17th of January they are getting back to a ticket from December? I tell them the phone is not active and ask for a refund of my money. I get told they don't refund phone cards. I never bought a phone card it was debited off my account. I then get told again that they need to send me yet another SIM card and they are "sorry" for any problems it may cause me.
As a mom of 4 I need a phone for them, the schools and the drs. Not to mention other important places. My father was in the hospital most of that time and his person to call having no phone was not good. I even ended up in the ER myself due to my health issues. In the end this phone company has insulted me , stole my money and left me with no phone service. I have made 12 tickets, had 4 online support chats, multiple phone calls and chats on Facebook both in message and in chat. I got insulted , given the run around and no remorse given for a problem that has lasted over a month. So my last words are if you want a phone company where you are throwing your cash down a well use NET 10. But not me not anymore . A poorer , sadder but wiser person.