Bella Candles beautiful candles but shady service
I had been getting emails from them for a few months and back in June they had an offer of try one of 3 candles for just a $1 shipping. I thought it was a great treat to see if I liked them because I love candles as long as they have a decent scent and even more I love getting good surprises. As a mom of 3 teenage daughters the fact they had jewelry inside made it even better because not only could I make my house smell nice I could if I did not like the item or it did not fit I had 3 other people I could give it to.
So on June 10th I ordered the Paris candle which had a ring in it plus had the added benefit of being both a moisturizer and a massage oil which would help relax after a long day. So the hold on my credit card got placed right away and on the website it says order within a certain time it would get shipped in under 48 hours later. Image my face when I start checking on the order because I can not wait to see this candle and try it out as I have never had a candle that could be used as a lotion that the order was not there even though I had the money come out of my account. Then the next time I had checked my account it said I had paid 4.99 shipping on the 16th of June for a candle called Fruit Punch but it wasn't fulfilled and yet to be shipped. I let the fact I got charged more than the ad said to get the candle fixed to the correct type. I finally on June 24th got them to get my order fixed. I after got a Fedex notice and finally got my candle on July 7th almost a full month after I ordered the one candle.
I will have to give them the fact the candle smells great.The buttercream and almond scent is something that my children also enjoyed as I let them use it to soften their hands. After burning it a good 15 hours it is still going strong. It came well packaged and I have used it as a candle , lotion and oil. I gave the ring inside to my daughter Beth who has a birthday in August. I did not care for the fact there was no signature required or a way to remove my credit card from file on the site.
Fast forward to August. I had just moved because the place I had lived was being sold for the landlord not paying taxes on the property. I knew I had wrote Bella Candles back in July after I had finally gotten the candle that I did not want to be part of the subscription plan they had. I figured since I was not able to remove my card and no attempt that I knew of to charge my card 49.99 that it got accepted. Come August 12th my fiance had wanted to do a family photo for the holidays and I found a great deal where I could get 48 photos and a 5" x 7" canvas for $23 . I had checked my account and had the cash before we got on the bus and rode out there. Now I have a phobia of being on the bus so the ride itself was an effort of love. We get inside and go through the 60 poses plus pic out what I wanted them I went to pay it. My card got declined. So I had to take cash that was earmarked towards other things to pay that. When I check my balance I'm 49.99 below what I should be. So I email this company and find out they had billed me for a candle and a soap? First off I had cancelled and Second it was stated 2 candles as I refuse to pay more than around $7 tops for soap as I can get body wash at Bath & Body works for cheaper.
I was told 7-10 business days to get the cash refunded back on my card and they cancelled the order. I am now nervous on them trying to redo this in September. As of August 27th I have not gotten any cash back. I am disabled and on a fixed income and getting tired of getting the run around. After taking a month to get the 1 candle I ordered and over 2 wees to get back the cash I did not give them permission to take it does not matter to me how great the candles smell or the beautiful jewelry. I consider it theft , I had been willing to let the first 3.99 overbill go and buy a few more candles around the holidays for family but I am done. This is warning be csreful from who you order from online as even a big place can bend you over if you don't watch your accounts.